ITSM Process Manager, Stockholm/Malmö

Sista ansökningsdag:

We are looking for an ITSM Process Manager for the service area Operation Service Management. The unit is responsible for Incident, Problem, Change, Knowledge, Service Asset & Configuration management processes. There is also responsibility for Service Desk, On site support, Hardware logistics and Leasing.

This is what you will do

The role as ITSM Process Manager involves both management and development of existing processes, but also development of new processes. The degree of maturity of the existing processes varies greatly from fully established throughout the Group to partly implemented within certain parts of the organization. All processes are handled in ServiceNow.

In the role as ITSM Process Manager, you are also responsible for defining the business's expectations. A large part of the work consists of dialogue and requirements towards internal service owners, but also suppliers, as Lantmännen IT primarily buys services instead of developing them internally.

The position is located in Stockholm or Malmö and you will report to Manager Operations & Process Management. The role requires some travelling.

Examples of tasks:

  • Manages the process
  • Ensure that the process is properly setup and followed
  • Suggest and implement process improvement
  • Propose and follow up on process KPIs
  • Provide procedures and definitions
  • Educate and support involved party in Lantmännen's ITSM processes

This is what you need to succeed

You have:

  • Good knowledge of ITSM and ITIL
  • Preferably also knowledge in the specific processes that Lantmännen has implemented.
  • Experience with working in ServiceNow

You are:

  • Outgoing and communicative
  • Business oriented
  • Someone with a high drive
  • Good at negotiating
  • Administrative with good project management skills
  • Fluent in writing and speaking Swedish and English

You share our values ​​- Openness, Holistic view, Drive - and our promise of taking responsibility from Field to Fork.

We are looking for skilled employees who can add value to our business. We work actively to ensure that our employees can develop at our workplaces, irrespective of their sex, age, ethnicity, sexual orientation, religion or disability

What we can offer

We are a large international Group with diverse activities throughout the entire value chain –from the very sprout in the field to the food on our tables. With a wide range of businesses within agriculture, machinery, bioenergy, food and real estate, we offer career opportunities in every direction across industries, countries, companies and areas of expertise.

We like to see your application

Please apply as soon as possible, but no later than 11th of March. If you have questions about the role, please contact Andreas Lång, Manager Operations & Process Management, + 46105560277.


Andreas Lång
Tel: +46 10-556 02 77

Lantmännen är ett lantbrukskooperativ och norra Europas ledande aktör inom lantbruk, maskin, bioenergi och livsmedel. Vi ägs av 25 000 svenska lantbrukare, har 10 000 anställda, har verksamheter i ett 20-tal länder och omsätter 45 miljarder kronor på årsbasis. Med basen i spannmål förädlar vi åkermarkens resurser för ett livskraftigt lantbruk. Några av våra mest kända varumärken inom livsmedel är AXA, Bonjour, Kungsörnen, GoGreen, Gooh, FINN CRISP, Korvbrödsbagarn och Hatting. Vårt företag är grundat på kunskap och värderingar som har funnits i generationer hos våra ägare. Genom forskning, utveckling och verksamhet i hela värdekedjan tar vi tillsammans ansvar från jord till bord. Läs gärna mer på